Nestled in Belgravia, The Emory is a beacon of modern luxury and architectural innovation. As London’s first all-suite hotel, it redefines opulence with interiors crafted by designers including André Fu, Pierre Yves Rochon, and Patricia Urquiola.
Opened in February 2024 and designed by the late Sir Richard Rogers, The Emory has quickly become synonymous with excellence—supported behind the scenes by Atlas Hospitality’s service delivery team.
A Collaborative Foundation
At the heart of The Emory’s success is a partnership built on clarity, trust, and shared standards. Inga Kulisauskiene, the hotel’s Deputy Director of Housekeeping, has worked at The Berkeley for over a decade and with Atlas at The Emory since it opened in early 2024.
“Communication is key; and Atlas does it very well,” Inga says. “We talk every day by phone, WhatsApp or email, and we meet at 6:30 a.m. on Mondays. I can depend on them to solve any issue there and then.”
From Front of House to the kitchens and spa, Atlas teams support some of the most guest-sensitive areas of the hotel, working with the discretion and precision expected at the top of the hospitality sector.
“The culture here is like a family, and everyone at Atlas is part of that family. We treat everyone the same because we’re here to bring happiness to our guests.”
Rising to the Challenge
Opening a luxury hotel is never without its pressures. Even with experienced hands on deck, The Emory’s scale and standards presented challenges.
“It’s a new product,” Inga reflects. “We brought some people over from The Berkeley, but we underestimated it slightly. That said, we’ve come through it all.”
Atlas played a vital role during the launch phase—responding in real-time, adapting quickly, and keeping standards consistent while the building settled into full operation.
It was a demonstration of the Atlas purpose in action: Creating happiness in ourselves and others.
The Power of Detail
With suites reaching up to £55,000 per night, The Emory demands more than just polished presentation. Every guest interaction, space, and amenity must exceed expectations.
Atlas ensures that standards never slip—from the pristine spa to the exacting requirements of the exclusive Surrenne wellbeing club, abc kitchens by Jean-Georges Vongerichten, and the panoramic rooftop bar.
“The owners give us the freedom to surprise the guests and look after them—that’s what makes it special,” says Inga.
Living the Atlas Values
Atlas Hospitality’s ability to adapt to changing demands is a cornerstone of their work here and a shining example of our values in action.
The ability to seamlessly integrate into The Emory’s operations reflects We Are Family, fostering an environment of mutual respect and shared purpose.
Meanwhile, the attention to every detail – from Front of House to the spa – demonstrates our dedication to Own Your Space.
Everyday Excellence, Quietly Delivered
For Inga and the Atlas team alike, no two days are the same.
“What you plan will change—and you just do whatever needs to be done,” Inga says. “And the Atlas team does exactly that, often without my needing to ask.”
It’s that mindset – proactive, humble, solutions-first – that keeps The Emory running like clockwork behind the scenes. Atlas Hospitality’s quiet dedication and operational discipline allow luxury to unfold seamlessly at the surface.
Service Quality at Its Finest
As The Emory continues to define the next generation of luxury hospitality, Atlas remains a trusted partner behind the scenes – helping to turn extraordinary ambition into everyday experience.
This partnership stands as a powerful reminder that in the world of five-star service, exceptional communication isn’t an add-on; it’s the very foundation.