Good ideas, honest questions and useful feedback shouldn’t get lost.
That’s the thinking behind Ask Chris, a new way for colleagues across Atlas to ask questions, share ideas and have a direct conversation with Chris Wisely, our CEO, and our senior leadership team.
The idea came directly from colleague feedback. Our people told us they wanted more opportunities to connect with our leadership, ask questions and share what they think could make Atlas better.
Ask Chris gives them a straightforward way to do exactly that.
A suggestion box with a difference
Colleagues can use Ask Chris to ask questions about Atlas, suggest improvements, highlight something that could make life easier for colleagues or customers, or simply tell us about something they think we should know.
Every query is read and receives a response from Chris, the relevant member of our senior leadership team, or the person or team best placed to help.
But importantly, the conversation doesn’t necessarily stop with an answer.
Where a question or idea highlights something we don’t currently have an answer or process for, it is recorded so we can understand what needs to happen next. That might mean looking at an existing way of working, exploring an idea further or putting steps in place to make a change.
It also gives us another way to understand the themes and questions that matter to colleagues across Atlas, rather than allowing useful feedback to disappear once an individual query has been answered.
Closing the loop
As Ask Chris develops, we’ll also share some of the common questions, ideas and suggestions colleagues raise through regular You Asked, Chris Answered updates.
Where something could be useful to colleagues more widely, we can share the answer anonymously, helping to keep the conversation going and making useful information available to more people.
There will still be times when existing routes are the right ones. Personal employment matters, IT support and operational queries, for example, are best handled through the teams set up to deal with them.
Ask Chris is there for the bigger questions, conversations and ideas about Atlas and where we’re heading.
We won’t always have every answer. Not every suggestion will result in a change either. But every question is an opportunity to listen, understand what matters to our people and consider what we could do better.
Simple, direct, and shaped by the people it’s there for.